Privacy Policy

1. Data Controller

The data controller responsible for processing your personal data on this website is FensterTraum, located at Musterstrasse 42, 10115 Berlin, Germany. For any inquiries regarding data protection, please contact us at [email protected].

2. Information We Collect

We collect information that you provide directly to us when using our services:

• Contact information such as your name and email address when you submit a consultation request
• Details about your inquiry, including service preferences and project requirements
• Technical data including your IP address, browser type, and device information when you visit our website
• Cookie data as described in our Cookie Policy

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request
• To schedule consultations and communicate about your projects
• To improve our website and services based on how visitors interact with our content
• To comply with legal obligations and protect our legitimate business interests

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent, where you have provided it for specific purposes
• The performance of a contract or steps taken at your request prior to entering into a contract
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations to which we are subject

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Inquiry data is typically retained for 24 months after your last interaction with us. You may request deletion of your data at any time by contacting us.

6. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist us in operating our business, subject to confidentiality agreements
• Legal authorities when required by law or to protect our rights

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data under certain circumstances
• Object to or restrict processing of your data
• Data portability where applicable
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with a supervisory authority

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

9. International Transfers

Your data is primarily processed within the European Economic Area. If we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at [email protected] or write to us at Musterstrasse 42, 10115 Berlin, Germany.

Last updated: August 2024